Our client is an insurance provider based in Baton Rouge, Louisiana. They are seeking a talented Commercial Lines Account Manager/Team Lead to join their team in order to provide oversight and stellar service delivery to an established book of business, as well as continue to grow the business through existing accounts. This is all to be done while mentoring and leading others in the agency.

Job Responsibilities:

• Direct responsibility for the professional delivery of service to an established insurance book of business in the range of $4-10 Million
• Provide oversight and mentorship to other account managers and employees in the agency
• Evaluation and improvement of work processes and standards to improve the customer experience
• Foster open channels of communication, resolve problems, and promote teamwork
• Identify opportunities for new and improved sources of revenue generation
• Collaborate and contribute in a positive work environment that fosters excellence and engagement; focus on building customer loyalty

Qualifications:

• 5+ years commercial/business insurance CSR experience, ideally in an Account Manager or similar type of role with responsibility of a book of business in the $4-10 Million range
• Must possess a clear understanding of Property & Casualty insurance and the intricacies required to manage and coordinate large groups
• Experience with auto, and workers compensation insurance, as well as a certification (such as CIC, CISR, etc.) are strongly preferred
• Experience with construction, engineering, and/or oil and gas industry is highly desirable
• Experience working with Applied TAM Software is required
• Bachelors Degree is a plus
• Successful experience working to fulfill customer expectations in the insurance field
• Strong critical thinking, problem solving ability, sound judgement, and process orientation
• Strong computer and technology skills; Fluent in MS Word, MS Excel, and MS PowerPoint
• Ability to effectively interact with managers, employees, and customers
• Ability to successfully work in a fast paced, rapidly changing environment
• Great oral and written communication skills
• Demonstrates through action, high integrity
• Strong analytical and organizational skills; ability to take information/data to make effective business decisions
• Innovative and creative; Life-Long learner
• Motivated by goals and incentives
• Positive attitude; genuine enthusiasm for work and appreciation of others

Attractive salary based on your experience and comprehensive benefits package, along with a great work environment and company culture! If you’re interested in this position, please send your resume formatted as a Word Document to Alayna.curtis@talentmadesimple.com


Alayna Curtis, Talent Made Simple
HR Recruiting Intern
Cell: 337-342-3777
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